Common use of Service Conditions Outside Conditions Clause in Contracts

Service Conditions Outside Conditions. Customer acknowledges that certain conditions outside of Datapath’s control may adversely impact the ability of Datapath to perform functions of certain Services. Examples of such conditions include, without limitation: • Customer task, software, scheduled job or other human intervention, intentional or otherwise, renders portions, complete files, or complete file systems unavailable through the Service. • Failure of Customer software, operating systems or equipment. • Network connectivity issues between Customer Devices and backup devices, software, or services used by Datapath. • Customer acknowledges that in the event of a support issue, Customer is responsible for on-site cooperative testing with Datapath Technical Support to assist in the diagnosis of the trouble.