Service Continuity. It is the responsibility of the service provider to have a process in place that ensures that all new staff and locums are aware of the Minor Ailments Service and must maintain continuity of service during and after staff changes. • Counter staff and support staff should have full knowledge of the operation of the service but should not make independent decisions regarding a patient’s suitability for the service without referring to a pharmacist. For example, turning a patient away because the regular pharmacist is not on duty. • The service provider has a responsibility to ensure that all staff members provide the service strictly in accordance with the service specification and Standard Operating Procedures.
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement