Service Coverage. The following paragraph outlines the period of coverage for the Licensed Software. Motivated Support Package. · Hours of Support: 24 hours a day, in each of Mercury Interactive regional support centers. · Description: 24x7 response for Severity 1 Requests.
Appears in 2 contracts
Sources: Oem Software License Agreement (Motive Inc), Oem Software License Agreement (Motive Inc)
Service Coverage. The following paragraph outlines the period of coverage for the Licensed Software. Motivated Support Package. · • Hours of Support: 24 hours a day, in each of Mercury Interactive regional support centers. · Description: 24x7 response for Severity 1 Requests.
Appears in 1 contract