Service Credit Amounts Sample Clauses

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Service Credit Amounts. If Customer detects an Unplanned Disruption or Error in the Services, Customer shall notify Service Provider. If any such Unplanned Disruption or Error prevents Customer from accessing a substantial part or essential feature of the Services (each such event, an “Access Disruption”), Service Provider shall acknowledge (by email) such notice from Customer within the applicable response time set forth in Section III. If, following such a response by Service Provider, and despite commercially reasonable efforts of Service Providers, such Access Disruption continues without a substantially effective remedy and the Services is available for less than 99.5% per calendar month, Customer shall receive, provided that the relevant Error did not result from a Customer Cause, a Service Credit, against its monthly maintenance fees (to be determined on a pro rata basis based on the percentage of down time in any given the calendar month, to be calculated and reasonably determined by Service Provider) as described below: (a) two (2) hours or more during Business Hours (as defined in Section III) in a given calendar month, then Service Provider shall provide a service credit to Customer in an amount equal to one percent of Customer’s monthly maintenance fee applicable to the relevant part or feature of the Services and in respect of the relevant calendar month; (b) four (4) hours or more during Business Hours in a given calendar month, then Service Provider shall provide a service credit to Customer in an amount equal to two percent of Customer’s monthly maintenance fee applicable to the relevant part or feature of the Services and in respect of the relevant calendar month; (c) eight (8) hours or more during Business Hours in a given calendar month, then Service Provider shall provide a service credit to Customer in an amount equal to four percent of Customer’s monthly maintenance fee applicable to the relevant part or feature of the Services and in respect of the relevant calendar month; and (d) twenty-four (24) hours or more during Business Hours in a given calendar month, then Service Provider shall provide a service credit to Customer in an amount equal to ten percent of Customer’s monthly maintenance fee applicable to the relevant part or feature of the Services and in respect of the relevant calendar month; provided, however, that Service Provider shall have no obligation to provide a service credit to Customer in respect of any Access Disruption that is caused by an...
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Service Credit Amounts. If the Provider fails to respond to a Support Request within the applicable Service Level response time or to Resolve a Support Request within the applicable Service Level Resolution time, the Customer will be entitled to the corresponding Service Credits specified in the table below (“Service Credits”), provided that the relevant Error did not result from a Customer Cause. Severity Level of Error Service Credits For Response Time Service Level Failures Service Credits For Resolution Time Service Level Failures Critical No Service Credits are Available for Response Time Service Level Failures. If, having being notified, full resolution is not achieved in 14 days, Licensee may cancel the License for the affected Designated Equipment and receive a refund of 100% of the then current annual Fee for said Designated Equipment. Significant No Service Credits are Available for Response Time Service Level Failures. If, having being notified, full resolution is not achieved in 30 days, Licensee may cancel the License for the affected Designated Equipment and receive a refund of 100% of the then current annual Fee for said Designated Equipment. Minor No Service Credits are Available for Severity Response Time Service Level Failures. No Service Credits are Available for Minor Resolution Time Service Level Failures.
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Service Credit Amounts. If the Provider fails to respond to a Support Request within the applicable Service Level response time or to Resolve a Support Request within the applicable Service Level Resolution time, the User will be entitled to the corresponding service credits speci!ed in the table below (“Service Credits”), provided that the relevant Error did not result from a User Cause. 1 Level 2 Response An amount equal to 3% of the then current annual Support Fee for each hour by which An amount equal to 3% of the then current annual Support Fee for each hour by which Provider’s response exceeds the required ▇▇▇▇▇ ▇ Response time. Provider’s Resolution of the Support Request exceeds the required Resolution time.
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Service Credit Amounts. If IPsoft fails to respond to Your report of a suspected Error within the applicable Service Level response time, You will be entitled to the corresponding service credits specified in the table below ("Service Credits"). Severity One: Crash An amount equal to 1.5% of the portion of the Maintenance Fee applicable in the current calendar month if IPsoft fails to respond within one (1) business hour. Severity Two: High An amount equal to 0.75% of the portion of the Maintenance Fee applicable in the current calendar month if IPsoft fails to respond within four (4) business hours. Severity Three: Medium An amount equal to 0.25% of the portion of the Maintenance Fee applicable in the current calendar month if IPsoft fails to respond within one (1) business day. Severity Four: Low No Service Credits are available for Severity 4. Severity Five: Customer Caused No Service Credits are available for Customer Cause. G-Cloud 9 Standard
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Service Credit Amounts. If Customer detects an Unplanned Disruption or Error in the Services, Customer shall notify Service Provider. If any such Unplanned Disruption or Error prevents Customer from accessing a substantial part or essential feature of the Services (each such event, an “Access Disruption”), Service Provider shall acknowledge (by email) such notice from Customer within the applicable response time set forth in Section III. If, following such a response by Service Provider, and despite commercially reasonable efforts of Service Providers, such Access Disruption continues without a substantially effective remedy and the Services is available for less than 99.5% per calendar month, Customer shall receive, provided that the relevant Error did not result from a Customer Cause, a Service Credit, against its monthly maintenance fees (to be determined on a pro rata basis based on the percentage of down time in any given the calendar month, to be calculated and reasonably determined by Service Provider) as described below:
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Related to Service Credit Amounts

  • Letter of Credit Amounts Unless otherwise specified herein, the amount of a Letter of Credit at any time shall be deemed to be the stated amount of such Letter of Credit in effect at such time; provided, however, that with respect to any Letter of Credit that, by its terms or the terms of any Issuer Document related thereto, provides for one or more automatic increases in the stated amount thereof, the amount of such Letter of Credit shall be deemed to be the maximum stated amount of such Letter of Credit after giving effect to all such increases, whether or not such maximum stated amount is in effect at such time.

  • Optional Termination and Reduction of Aggregate Credit Amounts (i) The Borrower may at any time terminate, or from time to time reduce, the Aggregate Maximum Credit Amounts; provided that (A) each reduction of the Aggregate Maximum Credit Amounts shall be in an amount that is an integral multiple of $1,000,000 and not less than $5,000,000 and (B) the Borrower shall not terminate or reduce the Aggregate Maximum Credit Amounts if, after giving effect to any concurrent prepayment of the Loans in accordance with Section 3.04(c), the total Revolving Credit Exposures would exceed the total Commitments. (ii) The Borrower shall notify the Administrative Agent of any election to terminate or reduce the Aggregate Maximum Credit Amounts under Section 2.06(b)(i) at least three Business Days prior to the effective date of such termination or reduction, specifying such election and the effective date thereof. Promptly following receipt of any notice, the Administrative Agent shall advise the Lenders of the contents thereof. Each notice delivered by the Borrower pursuant to this Section 2.06(b)(ii) shall be irrevocable. Any termination or reduction of the Aggregate Maximum Credit Amounts shall be permanent and may not be reinstated. Each reduction of the Aggregate Maximum Credit Amounts shall be made ratably among the Lenders in accordance with each Lender’s Applicable Percentage.

  • Reallocation of Applicable Revolving Percentages to Reduce Fronting Exposure All or any part of such Defaulting Lender’s participation in L/C Obligations and Swingline Loans shall be reallocated among the Non-Defaulting Lenders in accordance with their respective Applicable Revolving Percentages (calculated without regard to such Defaulting Lender’s Commitment) but only to the extent that such reallocation does not cause the aggregate Revolving Exposure of any Non-Defaulting Lender to exceed such Non-Defaulting Lender’s Revolving Commitment. Subject to Section 11.20, no reallocation hereunder shall constitute a waiver or release of any claim of any party hereunder against a Defaulting Lender arising from that Lender having become a Defaulting Lender, including any claim of a Non-Defaulting Lender as a result of such Non-Defaulting Lender’s increased exposure following such reallocation.

  • Termination or Reduction of Aggregate Revolving Commitments The Borrower may, upon notice to the Administrative Agent, terminate the Aggregate Revolving Commitments, or from time to time permanently reduce the Aggregate Revolving Commitments; provided that (i) any such notice shall be received by the Administrative Agent not later than 11:00 a.m. three (3) Business Days prior to the date of termination or reduction, (ii) any such partial reduction shall be in an aggregate amount of $500,000 or any whole multiple of $500,000 in excess thereof, (iii) the Borrower shall not terminate or reduce the Aggregate Revolving Commitments if, after giving effect thereto and to any concurrent prepayments hereunder, the Total Revolving Outstandings would exceed the Aggregate Revolving Commitments and (iv) if, after giving effect to any reduction of the Aggregate Revolving Commitments, the Letter of Credit Sublimit or the Swing Line Sublimit exceeds the amount of the Aggregate Revolving Commitments, such sublimit shall be automatically reduced by the amount of such excess. The Administrative Agent will promptly notify the Lenders of any such notice of termination or reduction of the Aggregate Revolving Commitments. Any reduction of the Aggregate Revolving Commitments shall be applied to the Revolving Commitment of each Lender according to its Applicable Percentage. All fees accrued until the effective date of any termination of the Aggregate Revolving Commitments shall be paid on the effective date of such termination. Notwithstanding anything herein to the contrary, the Borrower may rescind any notice of termination of Aggregate Revolving Commitments under this Section 2.06 if such termination would have resulted from the refinancing of all or a portion of the Loans, which refinancing shall not be consummated or shall otherwise be delayed.

  • Termination or Reduction of Revolving Credit Commitments The Borrower shall have the right, upon not less than three Business Days’ notice to the Administrative Agent (which shall promptly notify each Lender thereof), to terminate the Revolving Credit Commitments or, from time to time, to reduce the amount of the Revolving Credit Commitments; provided that no such termination or reduction of Revolving Credit Commitments shall be permitted if, after giving effect thereto and to any prepayments of the Revolving Credit Loans made on the effective date thereof, the Total Revolving Extensions of Credit would exceed the Total Revolving Credit Commitments. Any such reduction shall be in an amount equal to $1,000,000, or a whole multiple thereof, and shall reduce permanently the Revolving Credit Commitments then in effect.