Service Credit Requests Clause Samples
The Service Credit Requests clause defines the process by which a customer can request compensation, typically in the form of service credits, when a service provider fails to meet agreed-upon performance standards. This clause usually outlines the conditions under which a request can be made, the documentation or evidence required, and the timeframe for submitting such requests. For example, if a cloud service experiences downtime beyond the guaranteed uptime, the customer may submit a request for credits to offset future service fees. The core function of this clause is to provide a clear and fair mechanism for addressing service shortfalls, ensuring accountability and offering a remedy for the customer.
Service Credit Requests. To receive a Service Credit, Customer must submit a claim by emailing ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. Smartling must receive the credit request within 30 days after the calendar month in which the incident occurred and must include the words “SLA Credit Request” in the subject line. Customer’s failure to provide the request as required in this Section 2.4 will disqualify Customer from receiving a Service Credit.
Service Credit Requests. To receive a Service Credit, the Customer must notify Aerohive and submit a Claim within thirty (30) days from the Incident that would be the basis for the claim. To be eligible, the Claim must include (a) the dates, times, description and duration of each Incident experienced, (b) the Customer’s account number and HiveManager instances that were running and affected during the time of each Incident; (c) the Customer’s server request logs, network traceroutes and URL(s) affected by the Incident, and that document the errors and corroborate the claimed Unavailability (any confidential or sensitive information should be removed). Failure to provide
Service Credit Requests. To request a Power Availability Credit or any other service credit made available under this SLA, (a) Customer must be in good standing with TDC, (b) Customer must open a technical support ticket by emailing ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ reporting an apparent Service interruption within 72 hours of the event, and (c) Customer must send an email or written Service Availability Credit request to ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ in the calendar month immediately following the month for which Customer is requesting a service credit. Service credit requests must include Customer’s name or TDC account number and the dates and specific times for which Customer is requesting credits. TDC will compare information provided by Customer to TDC's own service performance data. A credit will be issued only if TDC confirms from such data that a credit is applicable. The limits and sole remedies regarding credits under this SLA are set forth in this Section 3.
Service Credit Requests. 3.1 To receive a Service Credit, You must notify us and submit a Claim within thirty (30) days from the Incident that is the basis for Your claim.
3.2 To be eligible, Your Claim must include:
(a) the dates, times, description and duration of each Incident experienced;
(b) Your account number and ExtremeCloud IQ instance(s) that were running and affected during the time of each Incident; and
(c) Your server request logs, network traceroutes and URL(s) affected by the Incident, that document the errors and corroborate the claimed Unavailability (any confidential or sensitive information should be removed).
3.3 Failure to provide a timely Claim, which includes all the required information, will disqualify the Claim and You from receiving a Service Credit. If we validate the Claim, then we will issue the Service Credit within two billing cycles following the month in which the Claim is submitted.
Service Credit Requests. The following conditions apply to Service Credit requests: ● Customer will notify Verizon within 30 days following the calendar month where an SLA metric has not been met. No Service Credits will be issued if Customer has not requested a Service Credit from Verizon. ● Verizon will verify any requested Service Credit, and will confirm the amount of the Service Credit, if applicable. ● Service Credits will be offset against future charges.