Common use of SERVICE DELIVERY TIME Clause in Contracts

SERVICE DELIVERY TIME. 1.1 Queries answered at first point of contact (by telephone/email) closed within agreed timescales with customer 100% R = < 85% A = 85% - <89% G = >= 90%

Appears in 7 contracts

Sources: Occupational Health Agreement, Payroll Agreement, Hr Advice and Administration Agreement

SERVICE DELIVERY TIME. 1.1 Queries answered at first point of contact (by telephone/email) closed within agreed timescales with customer 100% R = < 85% A = 85% - <89% G = >= 90%% 8.30am - 5.00pm Monday – Friday

Appears in 1 contract

Sources: Service Agreement

SERVICE DELIVERY TIME. 1.1 Queries answered at first point of contact (by telephone/email) closed within agreed timescales with customer 100% R = < 85% A = 85% - <89% G = >= 90%% 8.30am - 5.00pm Monday – Friday

Appears in 1 contract

Sources: Service Agreement