SERVICE DELIVERY TIME. Draft report issued within fifteen working days of completion of audit field work 90% Where there are questions raised as a result of the quality review process customers may be asked for additional clarification or evidence Availability of customer to respond to issues
Appears in 2 contracts
Sources: Internal Audit Agreement, Service Level Agreement (Sla)
SERVICE DELIVERY TIME. 3.1 Draft report issued within fifteen working days of completion of audit field work work. 90% Where there are questions raised as a result because of the quality review process customers may be asked for additional clarification or evidence evidence. Availability of customer to respond to issues.
3.2 Feedback requested within ten days of the draft report being issued. 90% Availability of customer to respond to issues.
3.3 Final report issued within five working days. 90% Dependent on queries arising from management responses and availability of customer to respond to these on a timely basis.
Appears in 1 contract
Sources: Service Level Agreement
SERVICE DELIVERY TIME. 3.1 Draft report issued within fifteen working days of completion of audit field work work. 90% Where there are questions raised as a result of the quality review process customers may be asked for additional clarification or evidence evidence. Availability of customer to respond to issues.
3.2 Feedback requested within ten days of the draft report being issued. 90% Availability of customer to respond to issues.
3.3 Final report issued within five working days. 90% Dependent on queries arising from management responses and availability of customer to respond to these on a timely basis.
Appears in 1 contract
Sources: Service Level Agreement