Common use of Service Design Clause in Contracts

Service Design. A. Contractor’s service design, in accordance with Exhibit D, incorporated herein and made a part of this Contract, has been developed in collaboration with Regional Center. This Contract shall not be valid unless Contractor’s service design has been approved by Regional Center. B. Contractor’s service design shall include, but is not limited to, the components described in Title 17, §58630, and the following: 1. A data sheet notating pertinent administrative information including, but not limited to, the following: a. Office location and hours, if applicable; b. Contact information including mailing address, telephone numbers, and e-mail addresses; and c. Emergency contact information including name of contact, title, and telephone number. 2. Staff roster and organizational chart that include the names and titles of all direct care staff, administrative personnel, and consultants and volunteers who will have contact with clients. 3. Assessment procedures, including tools and forms, utilized to identify the services and supports needed by each client. 4. Quality assurance procedures, including tools and forms, utilized to evaluate and monitor client satisfaction, quality of life, and the attainment of desired outcomes acceptable to the client and circle of support. 5. An Internal Grievance Procedure that is written, clear, fair, client friendly, and involves client’s circle of support. 6. Medication procedures. 7. Emergency Preparedness Plan. 8. Money Management procedures, including tools and forms, utilized to document and manage receipt of funds and accounting for expenditures. 9. Samples of any standardized tools and/or forms relevant to (B)(1) through (B)(8).