Service Desk Hours. Hours during which Service Desk is open and providing support to customers. Service Request. A formal (written) Customer request for a service which is not Incident-related but results in the delivery of an additional service or an amendment to an existing service provided by Service Provider to Customer.
Appears in 4 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement
Service Desk Hours. Hours during which Service Desk is open and providing support to customers. Service Request. A formal (written) Customer request for a service which is not Incident-related but results in the delivery of an additional service or an amendment to an existing service provided by Service Provider to Customer.
Appears in 1 contract
Sources: Service Level Agreement