Common use of Service Desk Support Clause in Contracts

Service Desk Support. 2.2.1 Service Desk Support is only provided for Goods detailed on the Order Form. 2.2.2 Service Desk Support provides Maintenance Services to Endpoints. If service requests relate to an additions/changes/upgrades to the Goods, this will be classed as Professional Services work, as will any works that are outside of Maintenance Services, 2.2.3 Service Desk Support exclusions: 2.2.3.1 Additions/Changes/Upgrades to Goods 2.2.3.2 Training 2.2.3.3 Parts/Hardware