Common use of Service Features Clause in Contracts

Service Features. The Sendmarc add-on Service (Powered by SYNAQ) comprises, as applicable to the Client and specified in the Proposal the following features (service dependent): DMARC DNS Hosting − Clients create a single DNS change with their DNS provider to link their DMARC DNS record to a Sendmarc managed record. This is done by creating a CNAME or alias record pointing to a Sendmarc hosted record. Once completed, clients can manage their DMARC policy in real-time from the Sendmarc web application without needing to contact their DNS provider. SPF DNS Hosting − Clients create a single DNS change with their DNS provider to link their SPF record to a Sendmarc managed record. This is done by creating a CNAME or alias record pointing to a Sendmarc hosted record. Once completed, clients’ can manage their SPF policy in real-time from the Sendmarc web application without needing to contact their DNS provider. SPF Optimisation − SPF limits the amount of nested DNS hostname lookups in a single SPF record to a maximum of 10. These lookups are generally done when clients need to "include" 3rd party mail senders' records (e.g. marketing mail providers) in their own SPF records. Sendmarc increases this limit so that clients can include and therefore authorise more mail senders in a single SPF record. DKIM DNS Hosting − Sendmarc can host and publish DKIM keys for a client. Management and generation of new DKIM keys can be done directly from the web application when clients want to sign mail originating from new mail providers. DNS Change History − Provides an audit trail history of all DNS changes made for DMARC, SPF, and DKIM. Reporting − Reports can be viewed via the UI. More advanced packages will receive system notifications via email. Accessibility − Access to data via the UI and API (for advanced packages). Remote Support − Email and telephonic support for registered Users of Clients between Monday and Friday 8am – 5pm (excluding public holidays).

Service Features. The Sendmarc add-on Service (Powered by SYNAQ) comprises, as applicable to the Client and specified in the Proposal the following features (service dependent): DMARC DNS Hosting − Clients create a single DNS change with their DNS provider to link their DMARC DNS record to a Sendmarc managed record. This is done by creating a CNAME or alias record pointing to a Sendmarc hosted record. Once completed, clients can manage their DMARC policy in real-time from the Sendmarc web application without needing to contact their DNS provider. SPF DNS Hosting − Clients create a single DNS change with their DNS provider to link their SPF record to a Sendmarc managed record. This is done by creating a CNAME or alias record pointing to a Sendmarc hosted record. Once completed, clients’ can manage their SPF policy in real-time from the Sendmarc web application without needing to contact their DNS provider. SPF Optimisation − SPF limits the amount of nested DNS hostname lookups in a single SPF record to a maximum of 10. These lookups are generally done when clients need to "include" 3rd party mail senders' records (e.g. marketing mail providers) in their own SPF records. Sendmarc increases this limit so that clients can include and therefore authorise more mail senders in a single SPF record. DKIM DNS Hosting − Sendmarc can host and publish DKIM keys for a client. Management and generation of new DKIM keys can be done directly from the web application when clients want to sign mail originating from new mail providers. DNS Change History − Provides an audit trail history of all DNS changes made for DMARC, SPF, and DKIM. Reporting − Reports can be viewed via the UI. More advanced packages will receive system notifications via email. Accessibility − Access to data via the UI and API (for advanced packages). Remote Support − Email and telephonic support for registered Users of Clients between Monday and Friday 8am – 5pm (excluding public holidays).