Common use of Service Integrity & Availability Clause in Contracts

Service Integrity & Availability. a. Cloud Service has personnel with formally assigned roles and responsibilities. b. Formal procedures govern all changes to Cloud Service. Changes are logged and tested, authorized. Privileges to promote changes to production environment are restricted to authorized personal. c. The Cloud Service is monitored 24X7 by Cloud administrators for availability and performance. d. Cloud Service security incidents are handled in accordance with IBM incident response procedures. e. Backups are executed regularly. Data recovery tests are also conducted. f. The TM1 on Cloud transaction logs capture changes to data, hierarchies and configurations on the Cloud Service.

Service Integrity & Availability. a. The Cloud Service has personnel with formally assigned roles and responsibilities. b. Formal procedures govern all changes to the Cloud Service. Changes are logged and tested, authorized. Privileges to promote changes to production environment are restricted to authorized personal. c. The Cloud Service is monitored 24X7 by Cloud administrators for availability and performance. d. The Cloud Service security incidents are handled in accordance with IBM incident response procedures. e. Backups are executed regularly. Data recovery tests are also conducted. f. The TM1 on Cloud transaction Audit logs capture are maintained for access and changes to datahierarchies, hierarchies user logins, and configurations on the Cloud Servicesecurity changes.