Common use of Service Latency Clause in Contracts

Service Latency. Private Access will process HTTP and HTTPS requests consisting of units of data made into single Internet protocol packages traveling along a network path (“Requests”) in no more than 100 milliseconds 95% of the time over any calendar month measured from the time Private Access receives the content to the time Private Access attempts to transmit the content. Communication times outside of Private Access are not included in this SLA • This service latency SLA only applies to “Qualified Content”, which means Requests that are: less than 1 MB HTTP GET request and response; not SSL-intercepted; not related to streaming applications; not subject to bandwidth management rules (e.g. QoS enforcement); and resulting from a reasonable level of consumption (not more than 2,000 Requests per User per day on average). • If in any one calendar month 5% or more of the Qualified Content is not processed in 100 milliseconds or less as determined by the monthly average Private Access processing time among samples taken by Forcepoint in a given calendar month (“Missed Latency SLA”), Customer may be eligible for a Service Credit equal to 1 week as a result of the Missed Latency SLA subject to a maximum aggregate Service Credit of 4 weeks during any 12-month term.