Service Level Exclusions. 6.1 The Service shall not be deemed unavailable in the event of any failure caused by the following: (i) communication links and network infrastructure of the customer (including Internet connections); (ii) failure by customer to meet any of its obligations under the Agreement; (iii) Scheduled Maintenance where no less than two (2) days notice has been given to the Customer; and (iv) emergency maintenance i.e. unscheduled maintenance necessitated by unforeseen circumstances (including (without limitation) software failure) provided that such Emergency Maintenance continues for a period of less than 2 hours.
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Sources: Subscription Agreement, Subscription Agreement, Subscription Agreement