Common use of Service Level Exclusions Clause in Contracts

Service Level Exclusions. THE SERVICE LEVEL PROVISIONS SET FORTH HEREIN DO NOT APPLY TO ANY PERFORMANCE ISSUES (A) CAUSED BY FACTORS OUTSIDE OF RICHRELEVANCE’S REASONABLE CONTROL; (B) THAT RESULTED FROM ANY ACTIONS OR INACTIONS OF PARTNER OR ANY THIRD PARTIES; OR (C) THAT RESULTED FROM PARTNER’S EQUIPMENT AND/OR THIRD PARTY EQUIPMENT. THE SERVICE CREDITS PROVIDED HEREIN STATE PARTNER’S SOLE AND EXCLUSIVE REMEDY FOR ANY FAILURE BY RICHRELEVANCE TO MEET THE STANDARDS SET FORTH IN THIS SUPPORT ADDENDUM.