Common use of Service Level Exclusions Clause in Contracts

Service Level Exclusions. In addition to the exclusions as set out under in section 5.1 , Service Levels will not apply where the unavailability of the Services is due to: Failure to meet the Service Levels is not a material breach of the terms governing the Service. The Service Credits are the Customer’s sole and exclusive remedy and BT’s only obligation and liability for failure to achieve any Service Levels. The Customer acknowledges that the amounts payable by BT are fair and reasonable and, so far as it is aware, represent a genuine pre-estimate of any resulting loss or expense to the Customer.