Common use of Service Level Failures Clause in Contracts

Service Level Failures. If Contractor fails to meet the Service Levels persistently or continuously and if the Agency reasonably believes such failure is attributable in whole or in part to Contractor’s reassignment, movement, or other changes in the personnel allocated by the Agency to the performance and delivery of the Services and/or to the Contractor subcontractors assigned to the Agency service team, the Agency will notify Contractor of such belief. Upon receipt of such notice from the Agency, Contractor (i) will promptly provide to the Agency a report setting forth Contractor’s position regarding the matters raised by the Agency in its notice; (ii) will meet with the Agency to discuss the matters raised by the Agency in its notice and Contractor’s positions with regard to such matters; and (iii) will diligently work to eliminate with respect to the Services any such Contractor personnel practices and/or processes identified and agreed to by the parties as adversely impacting the performance and delivery of the Services by Contractor. . Contractor will pay for and be solely responsible for obtaining and maintaining such visas as may be required for any personnel providing Services to enter and remain in the country in which Services are rendered in connection with this Agreement.

Service Level Failures. If Contractor Provider fails to meet the Service Levels persistently or continuously and if the Agency reasonably believes such failure is attributable in whole or in part to ContractorProvider’s reassignment, movement, or other changes in the personnel allocated by the Agency to the performance and delivery of the Services and/or to the Contractor Provider subcontractors assigned to the Agency service team, the Agency will notify Contractor Provider of such belief. Upon receipt of such notice from the Agency, Contractor Provider (i) will promptly provide to the Agency a report setting forth ContractorProvider’s position regarding the matters raised by the Agency in its notice; (ii) will meet with the Agency to discuss the matters raised by the Agency in its notice and ContractorProvider’s positions with regard to such matters; and (iii) will diligently work to eliminate with respect to the Services any such Contractor Provider personnel practices and/or processes identified and agreed to by the parties as adversely impacting the performance and delivery of the Services by Contractor. . Contractor will pay for and be solely responsible for obtaining and maintaining such visas as may be required for any personnel providing Services to enter and remain in the country in which Services are rendered in connection with this AgreementProvider.