Service Level Goals. (a) [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] of all calls should be answered in [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] seconds or less (b) Less than [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] abandonment
Appears in 2 contracts
Sources: Vendor Services Agreement (RMH Teleservices Inc), Vendor Services Agreement (RMH Teleservices Inc)