Service Level Objective Performance Sample Clauses

Service Level Objective Performance.ย The performance (P) is defined by measuring the Response Times of the Solution: Whereby ๐‘ƒ = ร— 100 The achieved level of service is expressed as a percentage and measured per calendar month. The following objectives are targeted: SLO STANDARD PREMIUM PLATINUM P N/A N/A 75% End of document Schedule 2 : Data Processing Agreement
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Related to Service Level Objective Performance

  • Ongoing Performance Measures The Department intends to use performance-reporting tools in order to measure the performance of Contractor(s). These tools will include the Contractor Performance Survey (Exhibit G), to be completed by Customers on a quarterly basis. Such measures will allow the Department to better track Vendor performance through the term of the Contract(s) and ensure that Contractor(s) consistently provide quality services to the State and its Customers. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MFMP or on the Department's website).

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Levels All service level requirements will be set forth in Exhibit A (โ€œโ–‡โ–‡โ–‡โ–‡.โ–‡โ–‡โ–‡ Referral Service Level Requirementsโ€). Recipient โ–‡โ–‡โ–‡โ–‡โ–‡โ–‡ agrees to adhere, and encourage Recipient Agentโ€™s adherence, with the version of the โ–‡โ–‡โ–‡โ–‡.โ–‡โ–‡โ–‡ Referral Service Level Requirements in effect at the time โ–‡โ–‡โ–‡โ–‡.โ–‡โ–‡โ–‡ identifies the Referral to Recipient Broker/Agent.

  • KEY PERFORMANCE INDICATORS 10.1 The Supplier shall at all times during the Framework Period comply with the Key Performance Indicators and achieve the KPI Targets set out in Part B of Framework Schedule 2 (Goods and/or Services and Key Performance Indicators).

  • Work Performance โ–‡โ–‡โ–‡โ–‡โ–‡โ–‡ agrees that all Services performed hereunder shall be performed on a best effort basis by employees, students, faculty, graduate assistants and staff having an appropriate experience and skill level and in compliance with the statement of work.