Service Level Objective. Cisco will endeavor to deliver the Cloud Service so that it meets or exceeds the Service Level in this Service Level Objective (“SLO”). You acknowledge and agree this SLO is: (1) intended only to help the parties monitor availability of the Cloud Service; and (2) Cisco’s failure to achieve the Service Level will not (a) entitle Customer to payment of any service credits; or (b) otherwise result in any liability whatsoever for Cisco.
Appears in 2 contracts
Sources: Cisco Tetration Saas Subscription Agreement, Cisco Secure Workload as a Service