Service Level Objective. Ellucian aims to achieve one hundred percent (100%) Availability for the Production Applications supported by the SOW. Subject to the terms in this SLA, Ellucian will provide ninety-nine and one half percent (99.5%) Availability for the Production Applications supported by the SOW. A monthly Availability report will be made available within ten (10) business days following Client’s written request.
Appears in 2 contracts
Sources: Managed Services Agreement, Statement of Work (Sow)