Service Level Objectives. After Licensee has identified an alleged Bug and the associated Priority Level, Sqrrl will: (i) Exercise its commercially reasonable efforts in responding to Licensee’s request for technical support and assign technical support resources in accordance with the response times shown in the tables below; (ii) Maintain telephone contact providing progress reports in accordance with the response times show in the table below; thereafter, Sqrrl will maintain contact with Licensee as appropriate pursuant to the mutually agreed upon requirements. 1 Once per business day or as requested by Licensee 2 Once per business day 3 Weekly 4 Upon resolution
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Sources: Software End User License Agreement, Software End User License Agreement