Service Level Objectives. We will have four service level objectives for both Prodigy Internet and Prodigy Classic: 1. Site Dial Grade of Service (SDGS) objective of P.01 during the peak or busiest hours of the day (We will use your algorithms in effect as of June 23, 1997 for purposes of measuring the SDGS and Grade of Service); 2. Site System Availability (SSA) objective of 99.5%; 3. Overall System Availability (OSA) objective of 99.5%; and 4. Transit Delay (TD) objective average of 100 milliseconds or less 95% of the time and 150 milliseconds or less 99% of the time, however, TD objective average for Alaska and Hawaii is 300 milliseconds. (We will use your algorithms in effect as of June 23, 1997 for purposes of measuring the TD and Grade of Service)
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Sources: Full Service Agreement (Splitrock Services Inc), Full Service Agreement (Prodigy Communications Corp)
Service Level Objectives. We will have four service level objectives for both Prodigy Internet and Prodigy Classic:
1. Site Dial Grade of Service (SDGS) objective of P.01 during the peak or busiest hours of the day (We will use your algorithms in effect as of June 23, 1997 for purposes of measuring the SDGS and Grade of Service);
2. Site System System, Availability (SSA) objective of 99.5%;
3. Overall System Availability (OSA) objective of 99.5%; and
4. Transit Delay (TD) objective average of 100 milliseconds or less 95% of the time and 150 milliseconds or less 99% of the time, however, TD objective average for Alaska and Hawaii is 300 milliseconds. (We will use your algorithms in effect as of June 23, 1997 for purposes of measuring the TD and Grade of Service)
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