Common use of Service Level Reporting Clause in Contracts

Service Level Reporting. You will provide AT&T with reporting for availability on a monthly basis. The reports are due by the sixth (6th) business day following the reporting period. These reports will include: 3.2.1. Availability 3.2.2. Minutes of Scheduled Maintenance and any resulting Down Time 3.2.3. Minutes of Emergency Maintenance and any resulting Down Time 3.2.4. Total Down Time 3.2.5. List of Incidents with date, start time, stop time, network element impacted and root cause 3.2.6. Capacity Analysis reports (quarterly) 3.2.7. Non Performance Compensation calculations (Availability) ) AT&T may choose to use an external tool to measure Your performance. You will cooperate with AT&T to allow the proper access and connectivity such that AT&T’s external tools may be utilized.