Common use of Service Level Reporting Clause in Contracts

Service Level Reporting. On a quarterly basis, Subscriber may request reports from Service Provider describing the performance of the Services and of Service Provider as compared to the service level standards. The reports shall be in a form agreed-to by Subscriber, and, in no case, contain no less than the following information: (a) actual performance compared to the service level standard; (b) the cause or basis for not meeting the service level standard; (c) the specific remedial actions Service Provider has undertaken or will undertake to ensure that the Service Level Standard will be subsequently achieved; and, (d) any performance credit due to Subscriber.