Service Level Standard. Problems shall be resolved by vendor 100% of the time each reporting month, in accordance with the request resolution time associated with the problem severity level.
Appears in 8 contracts
Sources: Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service
Service Level Standard. Problems shall be resolved by vendor Service Provider 100% of the time each reporting month, in accordance with the request resolution time Request Resolution Time associated with the problem severity levelProblem Severity Level.
Appears in 4 contracts
Sources: Master Agreement, Software as a Service Agreement, Software as a Service Agreement
Service Level Standard. Problems shall be resolved by vendor one hundred percent (100% %) of the time each reporting month, in accordance with the request resolution time associated with the problem severity level.
Appears in 3 contracts
Sources: Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service
Service Level Standard. Problems shall be resolved by vendor Vendors 100% of the time each reporting month, in accordance with the request resolution time Request Resolution Time associated with the problem severity levelProblem Severity Level.
Appears in 1 contract
Sources: Master Agreement
Service Level Standard. Problems shall be resolved by vendor Participant 100% of the time each reporting month, in accordance with the request resolution time Request Resolution Time associated with the problem severity levelProblem Severity Level.
Appears in 1 contract
Sources: Software as a Service Agreement