Common use of SERVICE LEVEL STATISTICS/PERFORMANCE MANAGEMENT Clause in Contracts

SERVICE LEVEL STATISTICS/PERFORMANCE MANAGEMENT. Customers can access a collection of network statistics to allow verification and monitoring of Product Specific Service Level Agreements and evaluate network usage and performance. 1.2.2.5.1. The CNMS will allow SBCS to view the actual network performance data for data products. 1.2.2.5.2. Some limited performance information is available with the 1Q99 release of the CNMS: ---------------------------------------------------------------------------------------------------------------------------- SERVICE STATISTIC OR SLA MEASUREMENT PERIOD ---------------------------------------------------------------------------------------------------------------------------- ATM Throughput Sum of cells in and out Daily, weekly, monthly, and yearly ---------------------------------------------------------------------------------------------------------------------------- Frame Relay Transfer Delay by PVC Edge to edge Average Monthly ---------------------------------------------------------------------------------------------------------------------------- Frame Delivery Ratio by Within CIR, above CIR and 15 minute, hourly, daily, weekly, PVC overall delivery and monthly increments ---------------------------------------------------------------------------------------------------------------------------- Data delivery ratio by Within CIR, above CIR and 15 minute, hourly, daily, weekly, PVC overall delivery and monthly increments ---------------------------------------------------------------------------------------------------------------------------- 111 1.2.2.5.3. Additional performance data (as specified in Schedule B: Will▇▇▇▇ ▇▇▇work Technical Specifications) will be available via the CNMS by 9/99. 1.2.2.5.4. CNMS will be able to provide a limited historical view of performance information via a data accumulator application for the 1Q99 release (see above). 1.2.2.5.5. By 9/99 the internal Will▇▇▇▇ ▇▇▇TE (Service Level Agreement Technical Environment) project will provide enhanced performance statistics and expanded archiving. Storage of historical data by Will▇▇▇▇ ▇▇▇l not exceed three years. 1.2.2.5.6. Specifically Customers can access a collection of network statistics to allow verification and monitoring of Product Specific Service Level Agreements and evaluate network usage and performance. 1.2.2.5.7. The Parties shall jointly develop voice monitoring capabilities in CNMS prior to September 1, 1999.

SERVICE LEVEL STATISTICS/PERFORMANCE MANAGEMENT. Customers can access a collection of network statistics to allow verification and monitoring of Product Specific Service Level Agreements and evaluate network usage and performance. 1.2.2.5.1. The CNMS will allow SBCS to view the actual network performance data for data products. 1.2.2.5.2. Some limited performance information is available with the 1Q99 **** release of the CNMS: ---------------------------------------------------------------------------------------------------------------------------- SERVICE STATISTIC OR SLA MEASUREMENT PERIOD ---------------------------------------------------------------------------------------------------------------------------- ATM Throughput Sum of cells in and out Daily, weekly, monthly, and yearly **** ---------------------------------------------------------------------------------------------------------------------------- Frame Relay Transfer Delay by PVC Edge to edge Average Monthly **** ---------------------------------------------------------------------------------------------------------------------------- Frame Delivery Ratio by Within CIR, above CIR and 15 minute, hourly, daily, weekly, PVC overall delivery and monthly increments **** ---------------------------------------------------------------------------------------------------------------------------- Data delivery ratio by Within CIR, above CIR and 15 minute, hourly, daily, weekly, PVC overall delivery and monthly increments **** ---------------------------------------------------------------------------------------------------------------------------- 111 1.2.2.5.3. Additional performance data (as specified in Schedule B: Will▇▇▇▇ ▇▇▇work Technical Specifications) will be available via the CNMS by 9/99****. 1.2.2.5.4. CNMS will be able to provide a limited historical view of performance information via a data accumulator application for the 1Q99 **** release (see above). 1.2.2.5.5. By 9/99 **** the internal Will▇▇▇▇ ▇▇▇TE (Service Level Agreement Technical Environment) project will provide enhanced performance statistics and expanded archiving. Storage of historical data by Will▇▇▇▇ ▇▇▇l not exceed three years. 1.2.2.5.6. Specifically Customers can access a collection of network statistics to allow verification and monitoring of Product Specific Service Level Agreements and evaluate network usage and performance. 1.2.2.5.7. The Parties shall jointly develop voice monitoring capabilities in CNMS prior to September 1, 1999.