Service Level (System Level Uptime. determined as a percentage of time in a month that the system is available and functioning properly as defined below. The Company will provide uptimes listed in the table below. Recurring maintenance windows, scheduled downtime, and emergency updates are excluded from the system level uptime percentage calculation. Additionally, any downtime caused by the Subscriber environment is not considered downtime for any component of the Company application. (i.e. the Subscriber internet connection is down, power outage at the Subscriber site, etc.) System Component/Function Service Level (System Uptime) Cimar Suite 99.99% Cimar Gateway 99.99%
Appears in 1 contract
Sources: Service Agreement
Service Level (System Level Uptime. determined as a percentage of time in a month that the system is available and functioning properly as defined below. The Company will provide uptimes listed in the table below. Recurring maintenance windows, scheduled downtime, and emergency updates are excluded from the system level uptime percentage calculation. Additionally, any downtime caused by the Subscriber environment is not considered downtime for any component of the Company application. (i.e. the Subscriber internet connection is down, power outage at the Subscriber site, etc.) System Component/Function Service Level (System Uptime) Cimar CIMAR Suite 99.9999.80% Cimar CIMAR Gateway 99.9999.80%
Appears in 1 contract
Sources: Order Form