Common use of Service Level Target Clause in Contracts

Service Level Target. Excluding any Locations receiving Standard Service Management support, Orange will respond to and restore the Switch within the Service Levels set forth in Clause 1.5.1 for no less than 90% of all Incidents reported that require Incident Management On-Site Maintenance Support during each quarter, calculated as follows: (Total Number of Incidents reported for which Orange met the Service Level response target + Total Number of Incidents reported for which Orange met the Service Level repair target) / (Total Number of Incidents reported + Total Number of Incidents reported). For example: Customer reported 296 Incidents requiring On-Site Maintenance Services during quarter N. Orange responds within the Service Level on 289 of those incidents and repairs the Switch to Proper Operational Condition within the Service Level on 286 of those incidents. The performance percentage for quarter N will be calculated as follows: (289 + 286) / (296 + 296) =.97, or 97%.

Service Level Target. Excluding any Locations receiving Standard Service Management support, Orange will respond to and restore the Switch within the Service Levels set forth in Clause 1.5.1 5.1 for no less than 90% of all Incidents reported that require Incident Management On-Site Maintenance Support during each quarter, calculated as follows: (Total Number of Incidents reported for which Orange met the Service Level response target + Total Number of Incidents reported for which Orange met the Service Level repair target) / (Total Number of Incidents reported + Total Number of Incidents reported). For example: Customer reported 296 Incidents requiring On-Site Maintenance Services during quarter N. Orange responds within the Service Level on 289 of those incidents and repairs the Switch to Proper Operational Condition within the Service Level on 286 of those incidents. The performance percentage for quarter N will be calculated as follows: (289 289+ 286) / (296 + 296+296) =.97, or 97%.