Common use of Service Level Target Clause in Contracts

Service Level Target. Orange will provide Incident Management – Service Restoration, which includes restoring the Equipment to Proper Operational Condition, within the Service Levels for Locations set forth in Clause 1.5.2 (Service Levels for Service Restoration) for no less than 90% of all Incidents that require Incident Management - Service Restoration Services during each quarter, calculated as follows:‌ Total Number of Incidents for which Orange met the Restore Time Service Level divided by the Total Number of Incidents For example: If 300 Incidents require Incident Management – Service Restoration during the quarter, and Orange meets the Response Time Service Level for 240 of those incidents, the performance percentage for the quarter will be calculated as follows: (240) / (300) = 0.80 or 80%.

Service Level Target. Orange will provide Incident Management – Service Restoration, which includes restoring the Equipment to Proper Operational Condition, within the Service Levels for Locations set forth in Clause 1.5.2 (Service Levels for Service Restoration) for no less than 90% of all Incidents that require Incident Management - Service Restoration Services during each quarter, calculated as follows:‌ Total Number of Incidents for which Orange met the Restore Time Service Level divided by the Total Number of Incidents Incidents. For example: If 300 Incidents require Incident Management – Service Restoration during the quarter, quarter and Orange meets the Response Time Service Level for 240 of those incidents, the performance percentage for the quarter N will be calculated as follows: (240) / (300) = 0.80 =.80, or 80%.. Total calls restored within SLA. 240 300 Performance percentage for the quarter (240/300). 80%