Common use of Service Level Targets Clause in Contracts

Service Level Targets. Notwithstanding the above, Customer shall have the right to terminate this Agreement for cause upon written notice to Sabre (and without the provision of a cure period) in the event that the Service Credits for Service Level Targets paid to Customer exceeds ***** percent (i) for any ***** consecutive months, or (ii) for any ***** months in any ***** month period. (a) Customer then has ***** days from the point in time that Sabre is deemed in Default of the Service Level to notify Sabre that it will terminate the agreement. (b) Customer then will migrate-off of the System at least ***** days after this notification date (c) Customer will provide Sabre at least ***** days advance notification of the date it will migrate off the System Customer Specific Deliverables will be mutually agreed upon by the parties in and defined in the Project Definition Document. Any subsequent Customer Specific Deliverables will be mutually agreed upon by the parties through the Change Request process. Sabre will deliver to Customer the following Customer Specific Deliverables: (a) Interface Deliverables as will be defined in the PDD (b) Sabre Roadshow (c) eCommerce Workshop (d) Work with Customer to define Critical Business Process for clarity related to the Service Level Agreement Sabre will be responsible for ensuring compliance with Mexican government regulations (a) Registro Federal de Causantes (RFC) (b) Tax requirements (c) Financial Sector mandates (Mexican credit cards may not be charged in USD; Authorization of credit cards (PROSA) (d) Mexican aviation industry requirements (e) Local and Federal government mandate

Service Level Targets. Notwithstanding the above, Customer shall have the right to terminate this Agreement for cause upon written notice to Sabre (and without the provision of a cure period) in the event that the Service Credits for Service Level Targets paid to Customer exceeds ***** percent (i) for any ***** consecutive months, or (ii) for any ***** months in any ***** month period. (a) Customer then has ***** days from the point in time that Sabre is deemed in Default of the Service Level to notify Sabre that it will terminate the agreement. (b) Customer then will migrate-off of the System at least ***** days after this notification date (c) Customer will provide Sabre at least ***** days advance notification of the date it will migrate off the System APPENDIX I CUSTOMER SPECIFIC DELIVERABLES Customer Specific Deliverables will be mutually agreed upon by the parties in and defined in the Project Definition Document. Any subsequent Customer Specific Deliverables will be mutually agreed upon by the parties through the Change Request process. Sabre will deliver to Customer the following Customer Specific Deliverables: (a) Interface Deliverables as will be defined in the PDD (b) Sabre Roadshow (c) eCommerce Workshop (d) Work with Customer to define Critical Business Process for clarity related to the Service Level Agreement Sabre will be responsible for ensuring compliance with Mexican government regulations (a) Registro Federal de Causantes (RFC) (b) Tax requirements (c) Financial Sector mandates (Mexican credit cards may not be charged in USD; Authorization of credit cards (PROSA) (d) Mexican aviation industry requirements (e) Local and Federal government mandatemandate APPENDIX J DEFINITIONS The following terms when capitalized in this Work Order shall have the meanings set forth below: