Common use of Service Level Targets Clause in Contracts

Service Level Targets. (a) Service Credits will be paid for each ▇▇▇▇▇ ▇ and Level 2 error not resolve in ***** business days (or as mutually agreed if longer than ***** business days) (b) For each ▇▇▇▇▇ ▇ not met Sabre pays Customer a Service Credit equal to ***** of the monthly committed RPB fee on the next months invoice (c) For each Level 2 not met Sabre pays Customer a Service Credit equal to ***** of the monthly committed RPB fee based on the next month invoice (d) Service Credits capped at a maximum of ***** of the RPB expense on any one month invoice (e) In any one calendar month if the Service Credit due Customer meets or exceeds ***** of the RPB expense on the applicable month’s invoice Sabre will be deemed as Service Level Default for that month

Service Level Targets. (a) Service Credits will be paid for each ▇▇▇▇▇ ▇ and Level 2 error not resolve in ***** business days (or as mutually agreed if longer than ***** business days) (b) For each ▇▇▇▇▇ ▇ not met Sabre pays Customer a Service Credit equal to ***** of the monthly committed RPB fee on the next months invoice (c) For each Level 2 not met Sabre pays Customer a Service Credit equal to ***** of the monthly committed RPB fee based on the next month invoice (d) Service Credits capped at a maximum of ***** of the RPB expense on any one month invoice (e) In any one calendar month if the Service Credit due Customer meets or exceeds ***** of the RPB expense on the applicable month’s invoice Sabre will be deemed as Service Level Default for that monthmonth Service Target Level Service Credit for Default ▇▇▇▇▇ ▇ ***** Level 2 *****