Common use of Service Level Targets Clause in Contracts

Service Level Targets. Access Alto will use all reasonable efforts to ensure that Service is available for 100% of each calendar month. The Service will be deemed unavailable if it cannot be reached from a functioning Internet Connection. Any instances of unavailability shall have to be ratified by the Access Alto monitoring system. The Access Alto Service shall not be deemed unavailable (without limitation) in the event of any of the following: 2.1.1 Periods of scheduled maintenance of which the Client has been notified. 2.1.2 Failure of the Client or End User connection to the Access Alto Network (e.g. via the public internet or the Client’s own network, or any 3rd party telecommunications tail circuits); 2.1.3 Malfunction of Client’s or End User’s own computingsystems;

Service Level Targets. Access Alto will use all reasonable efforts to ensure that Service is available for 100% of each calendar month. The Service will be deemed unavailable if it cannot be reached from a functioning Internet Connection. Any instances of unavailability shall have to be ratified by the Access Alto monitoring system. The Access Alto Service shall not be deemed unavailable (without limitation) in the event of any of the following: 2.1.1 Periods of scheduled maintenance of which the Client has been notified. 2.1.2 Failure of the Client or End User connection to the Access Alto Network (e.g. via the public internet or the Client’s own network, or any 3rd party telecommunications tail circuits); 2.1.3 Malfunction of Client’s or End User’s own computingsystemscomputing systems;