Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Service Levels and processes as defined within the TSA Operations Handbook will be followed by Service Receiver and Service Provider for support of this service agreement. Schedule A12
Appears in 2 contracts
Sources: Master Transition Services Agreement (Exelis Inc.), Master Transition Services Agreement (Vectrus, Inc.)
Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment A. Service Levels and processes as defined within the TSA Operations Handbook will be followed by Service Receiver and Service Provider for support of this service agreement. Schedule A12A7
Appears in 2 contracts
Sources: Master Transition Services Agreement (Exelis Inc.), Master Transition Services Agreement (Vectrus, Inc.)
Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment A. Service Levels and processes as defined within the TSA Operations Handbook will be followed by Service Receiver and Service Provider for support of this service agreement. Schedule A12A4
Appears in 2 contracts
Sources: Master Transition Services Agreement (Exelis Inc.), Master Transition Services Agreement (Vectrus, Inc.)
Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Service Levels and processes as defined within the TSA Operations Handbook will be followed by Service Receiver and Service Provider for support of this service agreement. Schedule A12.
Appears in 2 contracts
Sources: Master Transition Services Agreement (Exelis Inc.), Master Transition Services Agreement (Vectrus, Inc.)
Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Service Levels and processes as defined within the TSA Operations Handbook will be followed by Service Receiver and Service Provider for support of this service agreement. Schedule A12A3
Appears in 2 contracts
Sources: Master Transition Services Agreement (Exelis Inc.), Master Transition Services Agreement (Vectrus, Inc.)
Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Service Levels and processes as defined within the TSA Operations Handbook will be followed by Service Receiver and Service Provider for support of this service agreement. Schedule A12A8
Appears in 1 contract