Service Levels and Service Sample Clauses

Service Levels and Service. Credits When providing the Services, the Supplier shall as a minimum ensure that it achieves the following service levels:
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Service Levels and Service. Level Credits will continue to apply during the Termination Assistance Period so long as GPI is receiving Designated Services for the Charges calculated as though the Agreement had not been terminated.
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Service Levels and Service. Level Credits [To set out here all service levels and service level credit regimes, if any (e.g. for Maintenance Services). Once finalised, these will be “locked-in” in this template Statement of Work.] • Service Levels o [e.
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Service Levels and Service. Credits Service Levels and Service Credits are set out in Schedule 5. Service Levels are to be reported by the Supplier to the Customer within each monthly invoice. The Supplier shall, in submitting its invoice include information detailing its performance during the relevant invoice period where the activity was carried out. The invoice should include a breakdown of the Supplier’s achievement against each Service Level during that period. Where the Supplier does not attain the relevant Service Level in the Annex to Schedule 5, the Payment to which it is entitled under the Contract in respect of the activities falling within the scope of the particular Service Level during the relevant period shall be reduced from that monthly invoice in accordance with the applicable percentage reduction in the Service Credit section in the Annex to Schedule 5. For example, in relation to SL1, if only 80% of simple technical queries have been answered within two working days in a given month, a 25% reduction will apply from the total charges which would otherwise be payable in respect of answering simple technical queries for that month. So if the total charges from the Supplier to the Customer for answering technical queries were £1,000 in a given month, a deduction of £250 would be made and the Customer would pay the Supplier £750 for answering technical queries. The same process would apply for each Service Level in Schedule 5. The Customer expects that it shall make the reduction in payment occasioned by any Service Credit by adjusting the payment due for the relevant period. However, if it is not possible to do so the Customer may reduce other payments by that amount from next month’s invoice or may require repayment of the outstanding balance by the Supplier. The parties agree that the Service Levels and Service Credits will be reviewed from the end of September 2014, with a view to establishing whether the Service Levels and Service Credits are realistic, proportionate and effective in practice. The parties may agree to vary the Service Levels and Credits, but no such variation shall take place unless and until it is agreed in writing by the Supplier and the Customer. The Supplier shall cooperate with the review, and shall not unreasonably withhold or delay its consent to any reasonable variations requested by the Customer The application of Service Credits is without prejudice to any right of the Customer to terminate the Contract for Default under clause 23.3 in ...
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Service Levels and Service. Credits Microsoft standard service levels for each relevant product shall apply where provided by Microsoft. paragraph 5.1 of the CSP terms and conditions in Appendix C to this order form; or any service levels agr by the parties in a statement of work that is incorporated into this Contract.
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Service Levels and Service. Credits N/A
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Service Levels and Service. Level Credits applicable to the Services provided under this Statement of Work are set forth in Schedule 5 hereto.
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Related to Service Levels and Service

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • Service Level Credits If Verint does not meet the Uptime Percentage levels specified below, Customer will be entitled, upon written request, to a service level credit (“Service Level Credit”) to be calculated, with respect to the applicable Hosted Environment, as follows: • If Uptime Percentage is at least 99.95% of the month’s minutes, no Service Level Credits are provided; or • If Uptime Percentage is 99.75% to 99.94% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is 99.50% to 99.74% (inclusive) of the month’s minutes, Customer will be eligible for a credit of 7.5% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint; or • If Uptime Percentage is less than 99.50% of the month’s minutes, Customer will be eligible for a credit of 10.0% of a monthly average fee derived from one-twelfth (1/12th) of the then-current annual fee paid to Verint. Customer shall only be eligible to request Service Level Credits if Customer notifies Verint in writing within thirty (30) days from the end of the month for which Service Level Credits are due. All claims will be verified against Verint’s system records. In the event after such notification Verint determines that Service Level Credits are not due, or that different Service Level Credits are due, Verint shall notify Customer in writing on that finding. With respect to any Services Level credits due under Orders placed directly by Customer on Verint, Service Level Credits will be applied to the next invoice following Customer’s request and Verint’s confirmation of available credits; with respect to any Service Level Credits due for SaaS Services under Orders placed on Verint by a Verint authorized reseller on Customer’s behalf, Service Level Credits will be issued by such reseller following Customer’s request and Verint’s confirmation of available credits and such Services Level Credits may only be used by Customer with respect to subsequent purchases of Verint offerings through that reseller. Service Level Credits shall be Customer’s sole and exclusive remedy in the event of any failure to meet the Service Levels. Verint will only provide records of system availability in response to Customer’s good faith claims.