Common use of Service Logs Clause in Contracts

Service Logs. A. Franchisee shall be required to keep and maintain service logs, subject to any limitations imposed by State or Federal law, including any Subscriber privacy limitations. B. The purpose of the service logs is to assist the City in assessing (in the aggregate) the type, degree, and resolution of Subscriber trouble calls and written complaints. C. In addition to any other right of inspection that the City may possess, it shall have the right to review and inspect a compilation of such logs; provided, however, that Franchisee shall have no obligation to retain any log for more than three (3) years. However, the City shall not have the right of access, review, or inspection of any service logs or any information contained within service logs that are otherwise protected from access, review, or inspection by State or Federal law. D. This Section does not require Franchisee to maintain service logs on scheduled installations, upgrades, and changes of service.

Service Logs. A. Franchisee shall be required to keep and maintain service logs, subject to any limitations imposed by State or Federal law, including any Subscriber subscriber privacy limitations. B. The purpose of the service logs is to assist the City in assessing (in the aggregate) the type, degree, and resolution of Subscriber subscriber trouble calls and written complaints. C. In addition to any other right of inspection that the City may possess, it shall have the right to review and inspect a compilation of such logs; provided, however, that Franchisee shall have no obligation to retain any log for more than three (3) years. However, the City shall not have the right of access, review, or inspection of any service logs or any information contained within service logs that are otherwise protected from access, review, or inspection by State or Federal law. D. This Section does not require Franchisee to maintain service logs on scheduled installations, upgrades, upgrades and changes of service.