Common use of Service Manual Clause in Contracts

Service Manual. In addition to the roles and responsibilities set forth in the Dayforce General Terms, the Parties acknowledge and agree that the Dayforce Services set forth therein shall be supplemented by the terms contained in these Service Particulars, including the attached roles and responsibilities Schedule A (the “Managed Services”). The Dayforce General Terms, the SOW and these Service Particulars, set forth the nature and terms of the Services to be provided by Ceridian to Client. However, a detailed description of all elements and processes (and responsibilities therefore) associated with the Managed Services will be set out in the service manual (the “Service Manual”). The Service Manual is the document (to be developed and agreed upon jointly by the Parties) setting forth the working details (and the responsibilities and time frames in respect thereof) in relation to the Managed Services. The form of the Service Manual will be as prescribed by Ceridian. Client acknowledges that it has been presented with general information as to the intended nature and content of the Service Manual (including further details as to the areas outlined above), and is in agreement with such general information it has received to date. The Parties will cooperate with each other and act in good faith in an effort to finalize the Service Manual prior to the Service Start Date. Notwithstanding that the specific contents of the Service Manual have not been formally agreed upon by the Parties as of the Effective Date, the Parties hereby acknowledge and agree that Dayforce General Terms, together with the SOW, and these Service Particulars, sets forth with certainty, all material terms of the Agreement, and that by executing the Order Form, the Parties have created a binding agreement with respect to the Services. Each of Ceridian and Client will be responsible to appoint a Service contact in relation to the Managed Services. While the Service contact appointed by Ceridian is responsible for ensuring the Service Manual is maintained, Service contacts representing each of Ceridian and Client must agree to any amendments thereto. Each of the Service contacts will keep their respective organizations informed of any such changes. The Service contacts must ensure any changes to strategic direction, processes, systems, business rules, or other changes or requirements that impact the Managed Services, are reflected in the Service Manual.

Service Manual. In addition to the roles and responsibilities set forth in the Dayforce General Terms, the Parties acknowledge and agree that the Dayforce Services set forth therein shall be supplemented by the terms contained in these Service Particulars, including the attached roles and responsibilities Schedule A (the “Managed Services”). The Dayforce General Terms, the SOW and these Service Particulars, set forth the nature and terms of the Services to be provided by Ceridian Dayforce to Client. However, a detailed description of all elements and processes (and responsibilities therefore) associated with the Managed Services will be set out in the service manual (the “Service Manual”). The Service Manual is the document (to be developed and agreed upon jointly by the Parties) setting forth the working details (and the responsibilities and time frames in respect thereof) in relation to the Managed Services. The form of the Service Manual will be as prescribed by CeridianDayforce. Client acknowledges that it has been presented with general information as to the intended nature and content of the Service Manual (including further details as to the areas outlined above), and is in agreement with such general information it has received to date. The Parties will cooperate with each other and act in good faith in an effort to finalize the Service Manual prior to the Service Start Go Live Date. Notwithstanding that the specific contents of the Service Manual have not been formally agreed upon by the Parties as of the Effective Date, the Parties hereby acknowledge and agree that Dayforce General Terms, together with the SOW, and these Service Particulars, sets forth with certainty, all material terms of the Agreement, and that by executing the Order Form, the Parties have created a binding agreement with respect to the Services. Each of Ceridian Dayforce and Client will be responsible to appoint a Service contact in relation to the Managed Services. While the Service contact appointed by Ceridian Dayforce is responsible for ensuring the Service Manual is maintained, Service contacts representing each of Ceridian Dayforce and Client must agree to any amendments thereto. Each of the Service contacts will keep their respective organizations informed of any such changes. The Service contacts must ensure any changes to strategic direction, processes, systems, business rules, or other changes or requirements that impact the Managed Services, are reflected in the Service Manual.