Common use of Service Measurement Clause in Contracts

Service Measurement. 1 Availability Based Service Elements 1.1. The Service Provider shall commit to service availability levels on the following key elements: a) The electrical power to any bus bar in the Service Provider’s Premises to which Customer provided Hardware is connected and the temperature, humidity and dew point within the Service Provider’s Premises being maintained within the ASHRAE Class 1 guidelines (collectively the “Hosting Services”). For the avoidance of doubt, PDU output circuit breakers and the Hardware side power cabling are excluded from measurement of this element; b) The networking services provisioned as a Shared Service by the Service Provider at the Service Provider’s Premises as described in the Service Definition including as applicable; (i) Internet bandwidth, (ii) connectivity with the Customer’s wide area network; (iii) connectivity between the Service Provider’s Premises for data and other replication purposes, and/or core infrastructure in the Service Provider’s Premises to which the Customer Environment is connected or needs to use in order to receive the Services including Service Provider provisioned and managed firewalls, patching units, switches and interconnecting cabling (collectively the “Network Services”); c) The connectivity services provisioned by a third party on behalf of the Service Provider at the Service Provider’s Premises and dedicated to the Customer as described in the Service Definition, including as applicable; (i) Internet bandwidth, (ii) connectivity with the Customer’s wide area network; and (iii) connectivity between the Service Provider’s Premises for data and other replication purposes (collectively the “Connectivity Services”); d) The availability of individual appliances, physical servers, storage platforms, logical partitions (“LPAR”), and virtual servers relating to any AIX platforms comprising the Services (or part thereof) (collectively the “AIX Infrastructure”) for use by the Customer’s business, users and/or applications and where managed by the Service Provider; e) The availability of individual appliances, physical servers, storage platforms, logical partitions (“LPAR”), and virtual servers relating to any iSeries platforms comprising the Services (or part thereof) (collectively the “iSeries Infrastructure”) for use by the Customer’s business, users and/or applications and where managed by the Service Provider; f) The availability of individual appliances, physical servers, storage platforms, logical partitions (“LPAR”), and virtual servers relating to any x86 platforms comprising the Services (or part thereof) (collectively the “x86 Infrastructure”) for use by the Customer’s business, users and/or applications and where managed by the Service Provider.

Service Measurement. 1 Availability Based Service Elements 1.1. The Service Provider shall commit to service availability levels on the following key elements: a) The electrical power to any bus bar in the Service Provider’s Premises to which Customer provided the Hardware is connected and the temperature, humidity and dew point within the Service Provider’s Premises being maintained within the ASHRAE Class 1 guidelines (collectively the “Hosting ServicesElectrical Power”). For the avoidance of doubt, PDU output circuit breakers and the Hardware side power cabling are excluded from measurement of this elementwarranty where the Hardware is supplied and/or owned by the Customer; b) The networking services provisioned as a Shared Service by the Service Provider at temperature, humidity and dew point within the Service Provider’s Premises as described in (the Service Definition including as applicable; (i“Ambient Room Environment”) Internet bandwidth, (iibased on being maintained within the ASHRAE Class 1 guidelines; c) connectivity with the Customer’s wide area network; (iii) connectivity between the Service Provider’s Premises for data and other replication purposes, and/or The core infrastructure in the Service Provider’s Premises to which the Customer Environment is connected or needs to use in order to receive the Services including Service Provider provisioned and managed firewalls, patching units, switches and interconnecting cabling (collectively the “Network ServicesCore Infrastructure”); cd) The connectivity Connectivity services provisioned by a third party on behalf of the Service Provider at the Service Provider’s Premises and dedicated to the Customer as described in the Service Definition, Definition including as applicable; applicable (i) Internet bandwidthbandwidth availability to/from the Customer Environment, (ii) connectivity with between the Customer’s wide area network; network and the Service Provider’s Premises for Customer access, and/or (iii) connectivity between the Service Provider’s Premises for data and other replication purposes purposes, (collectively the “Connectivity Services”); d) The availability of individual appliances, physical servers, storage platforms, logical partitions (“LPAR”), and virtual servers relating to any AIX platforms comprising the Services (or part thereof) (collectively the “AIX Infrastructure”) for use by the Customer’s business, users and/or applications and where managed by the Service Provider;. e) The availability of individual appliances, physical servers, storage platforms, logical partitions (“LPAR”), and virtual servers relating to any iSeries platforms comprising the Services (or part thereof) (collectively known as the “iSeries Server Infrastructure”) for use by to the Customer’s business, users and/or applications and where managed by the Service Provider; f) The availability of individual appliances, physical servers, storage platforms, logical partitions (“LPAR”), and virtual servers relating to any x86 platforms comprising the Services (or part thereof) (collectively the “x86 Infrastructure”) Customer for use by the Customer’s business, users and/or applications and where managed by the Service Provider.