Service Offerings and Levels. This Service Level Agreement identifies a common operating model VNDLY follows to ensure each Customer receives the Products and Services agreed upon in the applicable Agreement and/or SOW. VNDLY maintains the right to make reasonable updates to the Service Levels set forth herein, upon notice to Customer. Software Defect or Defect: A defect, error, or bug in the Product having an adverse effect / a material adverse effect on the appearance, operation, functionality, or performance of the Product.
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