Service Operations. BBKSU Advice Service is open five days a week, Monday – Friday between 10:00-18:00 (excluding BBKSU and University closure days, national holidays and staff development days). Appointments are available between these times for a period of 30 minutes • All students requiring advice must fill in our Advice Case Consent form on the main page of our website: ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/bbksu-advice. This is essential when a client accesses the service for the first time • We aim to respond to all Case Consent Forms and emails within three to five working days. This may not always be possible during busy periods, times of office closure or staff annual leave. • We will provide written confirmation of an appointment to the client’s preferred e- mail account. The email address used by the Service is: • An Adviser is available to make face-to-face, MS Teams or telephone appointments • Where a client is required to attend a panel or a hearing such as Academic Misconduct, and would like a member of the BBKSU Advice Service to accompany them, we would ask that this request is made at the earliest opportunity in order to maximise the chance of having an adviser available. Unfortunately, there may be occasions where we cannot attend meetings due to staff availability • No single Adviser will be able to represent different clients involved in the same case • We reserve the right to cancel an appointment at short notice but will offer an alternative date and time if this occurs.
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Sources: Service Level Agreement
Service Operations. BBKSU Advice Support Service is open five days a week, Monday – Friday between 10:00-10:00- 18:00 (excluding BBKSU and University closure days, national holidays and staff development days). Appointments are available between these times for a period of 30 minutes • All students requiring advice must fill in our Advice Case Consent form on the main page of our website: ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/bbksu-advice. This is essential when a client accesses the service for the first time • We aim to respond to all Case Consent Forms and emails within three to five working days. This may not always be possible during busy periods, times of office closure or staff annual leave. • We will provide written confirmation of an appointment to the client’s preferred e- mail account. The email address used by the Service is: • An Adviser is available to make face-to-face, MS Teams or telephone appointments • Where a client is required to attend a panel or a hearing such as Academic Misconduct, and would like a member of the BBKSU Advice Support Service to accompany them, we would ask that this request is made at the earliest opportunity in order to maximise the chance of having an adviser available. Unfortunately, there may be occasions where we cannot attend meetings due to staff availability • No single Adviser will be able to represent different clients involved in the same case • We reserve the right to cancel an appointment at short notice but will offer an alternative date and time if this occurs.
Appears in 1 contract