Common use of Service Ordering Clause in Contracts

Service Ordering. 17.2.1 Access Provider shall as soon as possible and latest 30 Working Days after receiving the Submitted Order (SO) send an Order Acknowledgement (OA) that Access Provider has received the Order. 17.2.2 An Order shall, to be deemed valid, include all of the information which is needed. Access Provider shall, in the case of each service that may be ordered pursuant to this Agreement, provide a form which will indicate clearly all such needed information. 17.2.3 Where clarification is required for an Order, Access Provider will initiate bilateral discussions and these will take place to correct the Order details before the Order is placed. Access Provider will contact the Access Seeker contact as detailed in the Order. 17.2.4 Access Provider shall at the latest within thirty (30) Working Days after receiving the Order inform Access Seeker about the Delivery Due Date (DDD) as part of the OA. 17.2.5 Access Seeker accepts the DDD by signing it and sending it to the Access Provider designated contact person and thereby the Acceptance of Order (AO) document is considered to be a binding agreement between the parties. If Access Seeker does not confirm the acceptance of the DDD within thirty (30s) Working Days, the DDD shall be deemed as declined and implementation of the order will not start. 17.2.6 The Parties may jointly agree in writing to handle changes and cancellations of orders as is suitable on a case by case basis involving both Parties best efforts to solve the mutual problems that changes and cancellations incur. If the Parties cannot find a mutual solution and if the Parties have not agreed differently, a change of an order shall be deemed to be an order cancellation followed by a new order. 17.2.7 Cancellation of orders prior to an agreed delivery date is subject to charges. Cancellation of Orders regarding which a delivery date has not been met shall not be subject to any cancellation fees or charges. If the Parties have not agreed otherwise or cancellation fees are specified in a Sub-Annex, the cancellation fee shall be 12.5% of the value of the order. The value of the order is calculated as the sum of the first six months payment(s). 17.2.8 The Parties shall adhere to the following KPIs with regards to Service Ordering:  Number of orders completed within a specific time period: Over 75% (seventy-five per cent) that are completed within 5 (five) working days of receipt; and  Percentage of orders rejected within a specific time period, subject to order’s compliance with requirements in this Agreement: less than 20% of orders within one month.

Service Ordering. 17.2.1 17.3.1 Access Provider shall as soon as possible and latest 30 within two (2) Working Days after receiving the Submitted Order (SO) send an Order Acknowledgement (OA) that Access Provider has received the Orderorder. 17.2.2 17.3.2 An Order order shall, to be deemed valid, include all of the information which is needed. Access Provider shall, in the case of each service that may be ordered pursuant to this Agreement, provide a form which will indicate clearly all such needed information. 17.2.3 17.3.3 Where clarification is required for an Orderorder, Access Provider will initiate bilateral discussions and these will take place to correct the Order order details before the Order order is placed. Access Provider will contact the Access Seeker contact as detailed in the Orderorder. 17.2.4 17.3.4 Access Provider shall at the latest within thirty fifteen (3015) Working Days after receiving the Order inform Access Seeker about the Delivery Due Date (DDD) as part of the OA. 17.2.5 17.3.5 Access Seeker ▇▇▇▇▇▇ accepts the DDD by signing it and sending it to the Access Provider designated contact person and thereby the Acceptance of Order order (AO) document is considered to be a binding agreement between the parties. If Access Seeker ▇▇▇▇▇▇ does not confirm the acceptance of the DDD within thirty (30s) Working Days, the DDD shall be deemed as declined and implementation of the order will not start. 17.2.6 17.3.6 The Parties may jointly agree in writing to handle changes and cancellations of orders as is suitable on a case by case basis involving both Parties best efforts to solve the mutual problems that changes and cancellations incur. If the Parties cannot find a mutual solution and if the Parties have not agreed differently, a change of an order shall be deemed to be an order cancellation followed by a new order. 17.2.7 Cancellation of orders prior to an agreed delivery date is subject to charges. Cancellation of Orders orders regarding which a delivery date has not been met shall not be subject to any cancellation fees or charges. If the Parties have not agreed otherwise or cancellation fees are specified in a Sub-Annex, the cancellation fee shall be 12.5% of the value of the order. The value of the order is calculated as the sum of the first six months payment(s). 17.2.8 17.3.8 The Parties shall adhere to the following KPIs with regards to Service Ordering:  • Number of orders completed within a specific time period: Over 75% (seventy-five per cent) that are completed within 5 (five) working days of receipt; and  • Percentage of orders rejected within a specific time period, subject to order’s compliance with requirements in this Agreement: less than 20% of orders within one month.

Service Ordering. 17.2.1 Access Provider 17.6.1 Ooredoo shall as soon as possible and latest 30 Working Days after receiving the Submitted Order (SO) send an Order Acknowledgement (OA) that Access Provider Ooredoo has received the Order. 17.2.2 17.6.2 An Order shall, to be deemed valid, include all of the information which is needed. Access Provider Ooredoo shall, in the case of each service that may be ordered pursuant to this Agreement, provide a form which will indicate clearly all such needed information. 17.2.3 17.6.3 No order should consist of more than one service or group of services, to avoid misunderstanding. 17.6.4 Where clarification is required for an Order, Access Provider Ooredoo will initiate bilateral discussions and these will take place to correct the Order details before the Order is placed. Access Provider Ooredoo will contact the Access Seeker designated [Company] contact as detailed in the Order. 17.2.4 Access Provider 17.6.5 Ooredoo shall at the latest within thirty (30) Working Days after receiving the Order inform Access Seeker [Company] about the Delivery Due Date (DDD) as part of the OA). 17.2.5 Access Seeker 17.6.6 [Company] accepts the DDD by signing it and sending it to the Access Provider Ooredoo designated contact person and thereby the Acceptance of Order (AO) document is considered to be a binding agreement between the parties. If Access Seeker Ooredoo does not confirm the acceptance of the DDD within thirty (30s) Working Days, the DDD shall be deemed as declined and implementation of the order will not start. 17.2.6 17.6.7 The Parties may jointly agree in writing to handle changes and cancellations of orders as is suitable on a case by case basis involving both Parties best efforts to solve the mutual problems that changes and cancellations incur. If the Parties cannot find a mutual solution and if the Parties have not agreed differently, a change of an order shall be deemed to be an order cancellation followed by a new order. 17.2.7 17.6.8 Cancellation of orders prior to an agreed delivery date is subject to charges. Cancellation of Orders regarding which a delivery date has not been met shall not be subject to any cancellation fees or charges. If the Parties have not agreed otherwise or cancellation fees are specified in a Sub-Annex, the cancellation fee shall be 12.5% of the value of the order. The value of the order is calculated as the sum of the first six months payment(s). 17.2.8 . The Parties shall adhere to the following KPIs with regards to Service Ordering:  • Number of orders completed within a specific time period: Over 75% (seventy-five per cent) that are completed within 5 (five) working days of receipt; and  • Percentage of orders rejected within a specific time period, subject to order’s compliance with requirements in this Agreement: less than 20% of orders within one month.