Common use of SERVICE OUTLINES AND STANDARDS Clause in Contracts

SERVICE OUTLINES AND STANDARDS. 5.1 The service will be operational until the end of the flu vaccine season 2022/2023 or as directed by NHS GGC. 5.2 During the seasonal flu vaccination campaign period, pharmacy staff will identify people eligible for flu vaccination and encourage them to be vaccinated if they have not already been vaccinated in this flu season. This service covers the eligible patients as defined in CMO (2022)19 Adult Flu Immunisation Programme 2022/23. Community Pharmacies should focus on the cohorts described at Section 2.4 of this SLA above. 5.3 The seasonal flu vaccination to be administered under this service will be as indicated by the Scottish Government seasonal influenza vaccination programme 2022/23. 5.4 Contractors must ensure that vaccinations offered under this service are provided in line with Immunisation Against Infectious Disease (The Green Book), which outlines all relevant details on the background, dosage, timings and administration of the vaccination including disposal of clinical waste. 5.5 The Contractor must have an SOP in place for this service, which includes procedures to ensure cold chain integrity. All vaccines are to be stored in accordance with the manufacturer’s instructions and comply with NHS GGC Vaccine Ordering, Storage and Handling Guidelines. All refrigerators in which vaccines are stored are required to have a maximum/minimum thermometer. Readings are to be taken and recorded from the thermometer on all working days in line with GPhC regulations. NHS GGC recommends annual servicing of any fridge used for vaccine storage. The vaccines should not be used after the expiry date shown on the product. If a vaccine or cold chain incident occurs the Health Protection Scotland Vaccine Incident Guidance should be followed. 5.6 Each patient being administered a vaccine should be given a copy of the manufacturer’s Patient Information Leaflet (PIL) about the vaccine. 5.7 Each patient will be required to confirm consent before being administered the vaccine. Pharmacy Contractors must use the consent statements set out in the VMT system to obtain the patient’s consent. The consent covers the administration of the vaccine. Patients should be advised about sharing the patient’s details with the GP Practice and NHS GGC. This notifies the patient of the information flows that may take place as necessary for the appropriate recording in the patient’s GP practice record and for the purpose of post payment verification by NHS GGC. 5.8 Where hard copy forms are used (because internet access is unavailable) details must be entered onto the VMT tool as soon as practicable and ideally within 24 hours of vaccination to ensure timely transfer of information to GP Practice systems. The forms should be retained for an appropriate period of time, As Pharmacy Contractors are the data controller, it is for each Contractor to determine what the appropriate length of time is. Decisions on this matter must be documented and should be in line with national and local policies. 5.9 The information contained in the VMT system will be shared with NHS GGC for the purposes of post payment verification and processing of service payments. 5.10 The Contractor must maintain appropriate records to ensure effective ongoing service delivery and post payment verification. 5.11 Where a patient presents with an adverse drug reaction following the initial vaccination and the Pharmacist believes this is of clinical significance, the patient’s GP practice should be informed, as soon as possible either via the GP Practice Notification Form (notification form can be found on the website – ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇.nhs.uk/nhs- boards/nhs-greater-glasgow-▇▇▇▇▇/ or if that has already been sent to the GP practice, by an alternative method of communication. 5.12 The Contractor is required to record and report any patient safety incidents to NHS GGC Public Health Protection Unit on 0141 201 4917. 5.13 The Contractor is required to comply with arrangements that will be in place for the removal and safe disposal of any clinical waste related to the provision of this service. Further details of this will be provided in due course. 5.14 All parties will maintain patient confidentiality and comply will all relevant GDPR regulations.

SERVICE OUTLINES AND STANDARDS. 5.1 The service will be operational until the end of the flu vaccine season 2022/2023 or as directed by NHS GGC. 5.2 During the seasonal flu vaccination campaign period, pharmacy staff will identify people eligible for flu vaccination and encourage them to be vaccinated if they have not already been vaccinated in this flu season. This service covers the eligible patients as defined in CMO (2022)19 Adult Flu Immunisation Programme 2022/23. Community Pharmacies should focus on the cohorts described at Section 2.4 of this SLA above. 5.3 The seasonal flu vaccination to be administered under this service will be as indicated by the Scottish Government seasonal influenza vaccination programme 2022/23. 5.4 Contractors must ensure that vaccinations offered under this service are provided in line with Immunisation Against Infectious Disease (The Green Book), which outlines all relevant details on the background, dosage, timings and administration of the vaccination including disposal of clinical waste. 5.5 The Contractor must have an SOP in place for this service, which includes procedures to ensure cold chain integrity. All vaccines are to be stored in accordance with the manufacturer’s instructions and comply with NHS GGC Vaccine Ordering, Storage and Handling Guidelines. All refrigerators in which vaccines are stored are required to have a maximum/minimum thermometer. Readings are to be taken and recorded from the thermometer on all working days in line with GPhC regulations. NHS GGC recommends annual servicing of any fridge used for vaccine storage. The vaccines should not be used after the expiry date shown on the product. If a vaccine or cold chain incident occurs the Health Protection Scotland Vaccine Incident Guidance should be followed. 5.6 Each patient being administered a vaccine should be given a copy of the manufacturer’s Patient Information Leaflet (PIL) about the vaccine. 5.7 Each patient will be required to confirm consent before being administered the vaccine. Pharmacy Contractors must use the consent statements set out in the VMT system to obtain the patient’s consent. The consent covers the administration of the vaccine. Patients should be advised about sharing the patient’s details with the GP Practice and NHS GGC. This notifies the patient of the information flows that may take place as necessary for the appropriate recording in the patient’s GP practice record and for the purpose of post payment verification by NHS GGC. 5.8 Where hard copy forms are used (because internet access is unavailable) details must be entered onto the VMT tool as soon as practicable and ideally within 24 hours of vaccination to ensure timely transfer of information to GP Practice systems. The forms should be retained for an appropriate period of time, As Pharmacy Contractors are the data controller, it is for each Contractor to determine what the appropriate length of time is. Decisions on this matter must be documented and should be in line with national and local policies. 5.9 The information contained in the VMT system will be shared with NHS GGC for the purposes of post payment verification and processing of service payments. 5.10 The Contractor must maintain appropriate records to ensure effective ongoing service delivery and post payment verification. 5.11 Where a patient presents with an adverse drug reaction following the initial vaccination and the Pharmacist believes this is of clinical significance, the patient’s GP practice should be informed, as soon as possible either via the GP Practice Notification Form (notification form can be found on the website – ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇.nhs.uk/nhs- boards/nhs-greater-glasgow-▇▇▇▇▇/ or if that has already been sent to the GP practice, by an alternative method of communication. 5.12 The Contractor is required to record and report any patient safety incidents to NHS GGC Public Health Protection Unit on 0141 201 49174917 or ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇▇.nhs.uk 5.13 The Contractor is required to comply with arrangements that will be in place for the removal and safe disposal of any clinical waste related to the provision of this service. Further details of this will be provided in due course. 5.14 All parties will maintain patient confidentiality and comply will with all relevant GDPR regulations.

SERVICE OUTLINES AND STANDARDS. 5.1 The service will be operational until the end of the flu vaccine season 2022/2023 2021/2022 or as directed by NHS GGC. 5.2 During the seasonal flu vaccination campaign period, pharmacy staff will identify people eligible for flu vaccination and encourage them to be vaccinated if they have not already been vaccinated in this flu season. This service covers the eligible patients as defined in CMO (2022)19 2021)17 Adult Flu Immunisation Programme 2022/23. Community Pharmacies should focus on the cohorts described at Section 2.4 of this SLA above2021/22. 5.3 The seasonal flu vaccination to be administered under this service will be as indicated by the Scottish Government seasonal influenza vaccination programme 2022/232021/22. 5.4 Contractors must ensure that vaccinations offered under this service are provided in line with Immunisation Against Infectious Disease (The Green Book), which outlines all relevant details on the background, dosage, timings and administration of the vaccination including disposal of clinical waste. 5.5 The Contractor must have an SOP in place for this service, which includes procedures to ensure cold chain integrity. All vaccines are to be stored in accordance with the manufacturer’s instructions and comply with NHS GGC Vaccine Ordering, Storage and Handling Guidelines. All refrigerators in which vaccines are stored are required to have a maximum/minimum thermometer. Readings are to be taken and recorded from the thermometer on all working days in line with GPhC regulations. NHS GGC NHSGGC recommends annual servicing of any fridge used for vaccine storage. The vaccines should not be used after the expiry date shown on the product. If a vaccine or cold chain incident occurs the Health Protection Scotland Vaccine Incident Guidance should be followed. 5.6 Each patient being administered a vaccine should be given a copy of the manufacturer’s Patient Information Leaflet (PIL) about the vaccine. 5.7 Each patient will be required to confirm consent before being administered the vaccine. Pharmacy Contractors contractors must use the consent statements set out in the VMT system to obtain the patient’s consent. The consent covers the administration of the vaccine. Patients should be advised about sharing the patient’s details with the GP Practice and NHS GGCNHSGGC. This notifies the patient of the information flows that may take place as necessary for the appropriate recording in the patient’s GP practice record and for the purpose of post payment verification by NHS GGCNHSGGC. 5.8 Where hard copy forms are used (because internet access Wifi is unavailable) details must be entered onto the VMT tool as soon as practicable and ideally within 24 hours of vaccination to ensure timely transfer of information to GP Practice systems. The forms should be retained for an appropriate period of time, As Pharmacy Contractors pharmacy contractors are the data controller, it is for each Contractor contractor to determine what the appropriate length of time is. Decisions on this matter must be documented and should be in line with national and local policies. 5.9 The information contained in the VMT IT system will may be shared on request with NHS GGC NHSGGC for the purposes purpose of post payment verification and processing of service paymentsverification. 5.10 The Contractor must maintain appropriate records to ensure effective ongoing service delivery and post payment verification. 5.11 Where a patient presents with an adverse drug reaction following the initial vaccination and the Pharmacist believes this is of clinical significance, the patient’s GP practice should be informed, as soon as possible either via the GP Practice Notification Form (notification form can be found on the website – ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇▇.nhs.uk/nhs- .▇▇▇.▇▇/nhs-boards/nhs-greater-glasgow-▇▇▇▇▇/ /) or if that has already been sent to the GP practice, by an alternative method of communication. 5.12 The Contractor is required to record and report any patient safety incidents to NHS GGC GG&C Public Health Protection Unit on 0141 201 4917. 5.13 The Contractor is required to comply with arrangements that will be in place for the removal and safe disposal of any clinical waste related to the provision of this service. Further details of this will be provided in due course. 5.14 All parties will maintain patient confidentiality and comply will all relevant GDPR regulations.