Service Points Clause Samples
The 'Service Points' clause defines the specific locations or addresses where services under the agreement will be provided. Typically, this clause lists each site or facility that will receive the contracted services, and may include details such as site contact information or operational hours. By clearly identifying all relevant service locations, this clause ensures that both parties understand the scope of service delivery and helps prevent disputes over where services are to be performed.
Service Points. 3.1. A The Company provides originating Service from domestic points in the United States to domestic points identified in these Rates, Terms and Conditions.
Service Points. 2.1 If the level of performance of the Supplier during a Service Period achieves the Target Performance Level in respect of a Key Performance Indicator, no Service Points shall accrue to the Supplier in respect of that Key Performance Indicator.
2.2 If the level of performance of the Supplier during a Service Period is below the Target Performance Level in respect of a Key Performance Indicator, Service Points shall accrue to the Supplier in respect of that Key Performance Indicator as set out in Paragraph 2.3.
2.3 The number of Service Points that shall accrue to the Supplier in respect of a KPI Failure shall be the applicable number as set out in Annex 1 depending on whether the KPI Failure is a Minor KPI Failure, a Serious KPI Failure or a Severe KPI Failure, unless the KPI Failure is a Repeat KPI Failure when the provisions of Paragraph 3.2 shall apply.
Service Points. Service Points shall be converted to a percentage deduction from the relevant order payment on the basis of one point equating to a 1 percentage (%) deduction in the Order Payment.
1. Key Performance Indicators
Service Points. Customer acknowledges and agrees that, in order to access and use the DNS Flex Services, Customer must use Service Points and that all Customer’s devices must point directly to a Service Point (“first hop”).
Service Points. Service Points shall be converted to a percentage deduction from the Periodic Charges for the relevant Measurement Period on the basis of one point equating to a 1 percentage (%) deduction in the Periodic Charges.
Service Points. Service Points shall be converted to a percentage deduction from the relevant milestone payment on the basis of one point equating to a 1 percentage (%) deduction in the Milestone Payment.
Service Points a) The Company provides originating Service from domestic points in the United States to domestic points either for Interstate Long Distance Service or Intrastate Long Distance Service identified in these Rates, Terms and Conditions. Intrastate Long Distance Service is limited to the state of Colorado.
b) The Company provides originating Service from domestic points in the United States to international points identified in these Rates, Terms and Conditions.
Service Points. If the level of performance of the Supplier during a Measurement Period achieves the Target Performance Level in respect of a Key Performance Indicator, no Service Points shall accrue to the Supplier in respect of that Key Performance Indicator. If the level of performance of the Supplier during a Service Period is below the Target Performance Level in respect of a Key Performance Indicator, Service Points shall accrue to the Supplier in respect of that Key Performance Indicator as set out in Paragraph 2.3. The number of Service Points that shall accrue to the Supplier in respect of a KPI Failure shall be the applicable number as set out in Tables 1a and 2a depending on whether the KPI Failure is a Minor KPI Failure, a Serious KPI Failure or a Severe KPI Failure, unless the KPI Failure is a Repeat KPI Failure when the provisions of Paragraph 3.2 shall apply. Repeat KPI Failures shall apply to both Operational KPIs and Transition Phase KPIs. If a KPI Failure occurs in respect of the same Operational KPI or Transition Phase KPI in any two consecutive Measurement Periods, the second and any subsequent such KPI Failure shall be a "Repeat KPI Failure". The number of Service Points that shall accrue to the Supplier in respect of a KPI Failure that is a Repeat KPI Failure shall be calculated as follows: SP = P x 2 where: SP = the number of Service Points that shall accrue for the Repeat KPI Failure; and P = the applicable number of Service Points for that KPI Failure as set out in Table 1a and Table 2a depending on whether the Repeat KPI Failure is a Minor KPI Failure, a Serious KPI Failure, a Severe KPI Failure or a failure to meet the KPI Service Threshold. Worked example: Service Severity Levels Service Points Target Performance Level: 99% 0 Minor KPI Failure: 98.0% - 98.9% 1 Serious KPI Failure: 97.0% - 97.9% 2 Severe KPI Failure: 96.0% - 96.9% 3 KPI Service Threshold: below 96% 4 If the Supplier achieves Service Level of 98.5% in a given Measurement Period, it will incur a Minor KPI Failure for Service in that Measurement Period and accordingly accrue 1 Service Point. If, in the next Measurement Period, it achieves a Service level of 96.5%, it will incur a Severe KPI Failure and accordingly accrue 3 Service Points, but as the failure is a Repeat Failure, this amount is doubled and so the Supplier will incur 6 Service Points for the failure (i.e. SP = 3 x 2). If in the next Measurement Period it achieves Service Level of 96.5%, the Supplier will again incur 6...
Service Points. Where there is a Service Level Failure, the Provider shall accumulate Service Points in respect of the specific Service Level Failure. The number of Service Points that shall accumulate shall be calculated as follows: Where: SP = the number of Service Points that shall accumulate in respect of a Service Level Failure; P = the number of Service Points accumulated in accordance with Annex 1 to this Schedule 3; and M = the Repeat Multiplier as shown in Table 1 below. In respect of Service Levels with a Monthly Service Measurement Period, Service Points shall accumulate as identified in Annex 1 to this Schedule 3. In respect of Service Levels with an Annual Service Measurement Period, Service Points shall accumulate as identified in Annex 1 to this Schedule 3. Service Levels with Monthly Service Measurement Period Where the Provider fails to meet or exceed a particular Service Level Performance Measure in respect of a Monthly Service Level more than once in any given three (3) Month Rolling Period, the Service Points accumulated by the Provider in respect of that particular Service Level Performance Measure failure shall be subject to the Repeat Failure Multiplier set out in Table 1 below. Service Levels with an Annual Service Measurement Period Where the Provider fails to meet or exceed a particular Service Level Performance Measure in respect of an Annual Service Level in a Service Measurement Period and then fails to meet or exceed the same Service Level Performance Measure in the subsequent Service Measurement Period, the Service Points accumulated by the Provider in respect of that particular Service Level Performance Measure failure for such Service Measurement Period shall be subject to the Repeat Failure Multiplier set out in Table 1 below. The Repeat Failure Multiplier applicable for Service Levels referenced in either paragraphs 4.1 or 4.2 shall be reset to one (1) once there have been two (2) consecutive Service Measurement Periods in which the Service Level Performance Measure has been met. Table 1 Repeat Failure Multipliers
Service Points. If the level of performance of the Service Provider during a Service Period achieves the Target Performance Level in respect of a Key Performance Indicator, no Service Points shall accrue to the Service Provider in respect of that Key Performance Indicator.