Service Priorities. Requests are generally handled in a first in, first out order, however may be prioritized according to impact and the availability of replacement parts. Most repairs are completed within 2 business days after the equipment has been dropped off for service, however this timeframe may be extended at times during the year due to workload and staffing.
Appears in 1 contract
Sources: Service Level Agreement
Service Priorities. Requests are generally handled in a first in, first out order, however may be prioritized according to impact and the availability of replacement parts. Most repairs are completed within with 2 business days after the equipment has been dropped off for service, however this timeframe may be extended at times during the year due to workload and staffingworkload.
Appears in 1 contract
Sources: Service Level Agreement