Common use of Service Process Clause in Contracts

Service Process. 3.1 To obtain service and repair of the product, you must contact Toshiba on the contact number indicated on the Service Agreement. When contacting Toshiba, you must provide the serial number, model and location of the product and a description of the fault or damage. 3.2 You must return the product to the nominated Toshiba service centre for assessment of the fault or damage. 3.3 Following assessment of the product, if Toshiba accepts to repair or replace the faulty or damaged parts, you must pay the service fee of $100 (inclusive of any GST) applicable to this Agreement prior to each Service being performed. 3.4 If the fault or damage is deemed to be outside of the scope of this Agreement, Toshiba will provide, where possible, a number of contact points who may provide services suitable to you. Provision of these contact numbers is not a recommendation of service by Toshiba. You must make an independent selection of any chargeable provider for this type of service.