Service Process. o The Client’s end users will not contact the Service Provider’s service/support representatives directly and will follow the process defined in Section 3.0
Appears in 2 contracts
Sources: Managed Service Agreement, Managed Service Agreement
Service Process. o The Client’s end users will not contact the Service Provider’s service/support representatives directly and will follow the process defined in Section 3.0
Appears in 1 contract
Sources: Managed Service Agreement