Service Quality Requirements. (1) KSM specifies the services it orders through a specification (e.g. documents of requirements). The Supplier is to elaborate his own documents and plans from this specification to realize the performance requirements. To this end, the Supplier is to draw up at least the following documents: - Project schedule, - Process workflow, - Production control plan/ quality control plan taking special account of the specific features in the case of product-related services, - Internal instructions. The specified documents are to be made available to KSM on request. (2) The Supplier is to determine the specific requirements of KSM made upon the service to be performed from the pre-given specifications of KSM and within the scope of his own risk evaluation procedure. (3) The Supplier is to plan appropriate and effective systems and facilities to satisfy the quality requirements. If required by KSM, the achievement of the process capability indices Cpk > 1.33 and Ppk > 1.67 has to be demonstrated. (4) The Supplier receives obligatory and specific deadlines from KSM governing the service he performs.
Appears in 2 contracts
Sources: Quality Assurance Agreement, Quality Assurance Agreement