Common use of Service Quality Requirements Clause in Contracts

Service Quality Requirements. The LTA service provider’s performance will be assessed using the following service standards during its performance review: 1 Provide Quotations Speed and Efficiency Ability to quickly and accurately provide quotations (within 24 hours and within 48 hours for big and complex events) 2 Delivery Speed, Efficiency & Hygiene Ability to deliver service promptly. Timely pick and drop-off of participants where transportation is provided 3 Billing i) Accuracy Ability to generate billing statements without errors

Service Quality Requirements. The LTA service provider’s performance will be assessed using the following service standards during its performance review: 1 Provide Quotations Speed and Efficiency Ability to quickly and accurately provide quotations (within 24 hours and within 48 hours for )big and complex events) 2 Delivery Speed, Efficiency & Hygiene Ability to deliver service promptly. Timely pick and drop-off of participants where transportation is provided 3 Billing i) Accuracy Ability to generate billing statements without errors