Common use of Service Quality Clause in Contracts

Service Quality. ▇▇▇▇▇▇ Permanente and the Alliance are dedicated to working together to make ▇▇▇▇▇▇ Permanente the recognized leader in superior service to each other, to our members and to purchasers, contracted providers and vendors. In order to become the recognized leader in superior service, the parties agree to pursue a Labor Management Partnership strategy in which every region will have a plan to implement the following critical elements of service quality. a. Leadership Commitment and Service Behavior Labor Integration. Labor, management, physician and dental leaders will assume a leadership role in the design and implementation of the service promise

Service Quality. ▇▇▇▇▇▇ Permanente and the Alliance are dedicated to working together to make ▇▇▇▇▇▇ Permanente the recognized leader in superior service to each other, to our members and to purchasers, contracted providers and vendors. In order to become the recognized leader in superior service, the parties agree to pursue a Labor Management Partnership strategy in which every region will have a plan to implement the following critical elements of service quality. a. Leadership Commitment and Service Behavior Labor Integrationintegration. Labor, management, physician and dental leaders will assume a leadership role in the design and implementation of the service promisepromise or credo.