Service Recipient Calls. During office hours, the Franchisee shall maintain a telephone answering system to the designated local ombudsman and the system shall be capable of handling at least 7 incoming calls at one time. The Franchisee shall document calls regarding inquiries, service requests, and complaints through the Franchise’s ticket reporting system.
Appears in 2 contracts
Sources: Solid Waste Franchise Agreement, Solid Waste Franchise Agreement